Shipping policy
Shipping Policy
Last Updated:28 June 2024
Thank you for shopping with GA2 Medical Sdn Bhd. This Shipping Policy outlines the terms and conditions that apply to the delivery of products purchased from our website, ga2medical.com (the "Site").
Shipping Destinations
We ship our products to various locations both within Malaysia and internationally. If we do not ship to your country or region, you will be notified at checkout.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping method chosen at checkout.
Domestic Shipping (Within Malaysia):
- Standard Shipping: Typically 3-5 business days
- Express Shipping: Typically 1-2 business days
International Shipping:
- Standard International Shipping: Typically 7-14 business days
- Express International Shipping: Typically 3-7 business days
Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances such as customs processing, weather conditions, or carrier delays.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your order using the link provided in the email or by visiting our website.
Customs, Duties, and Taxes
GA2 Medical Sdn Bhd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Restrictions
Certain products may be subject to shipping restrictions due to local laws and regulations. If a product cannot be shipped to your location, you will be notified at checkout.
Damaged, Lost, or Stolen Packages
GA2 Medical Sdn Bhd is not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Address Errors
It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect, incomplete, or outdated address information. If an order is returned to us due to an address error, we will contact you for the correct address and re-ship the package at your expense.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
GA2 Medical Sdn Bhd Kawasan Perindustrian, Sungai Puloh No. 62, Jalan 5/KU6 42100 Klang SGR, Malaysia Email: info@ga2medical.com