Our 6-Point Promise

Our 6-Point Promise

Since the day we started, our 6-Point Promise here at GA2 Medical drives every facet of our business, and it drives the promises that we assure each and every client.

Unlike many other similar businesses in our industry, our 6-Point Promise is not merely marketing content, but our clear promise that we uphold on the inside and outside of our business.

Our business ethics are the underlying framework in which we do business, by adhering to generally accepted standards of ‘rightful’ behaviour. The standards we follow are developed internally by ourselves, the industry, trade associations and professional organizations in which we work. They go beyond our legal requirements and are, therefore, about our discretionary decisions and behavior, guided by our values.

Our moral and social principals guide the way we behave. They apply not only to how we interact with the world at large, but also to our one-on-one dealings with a single customer and between ourselves within GA2 Medical.

We are a Malaysian company with significant Australian ties. We hold a strong business ethos based on Australian business practices and ethics with the advantage of Malaysian manufacturing benefits of location and cost savings. We do not provide golden samples, meaning that we guarantee that you will see the same top quality of product from samples to mass production. We do not increase the price and decrease the quality over time or undertake any other underhanded tactics that we hear so much about from our competitors.

What this means to you – We hold the standards and moral principles to judge right and wrong. This is relevant both to the conduct of our individuals and to the conduct of our organization as a whole. It applies to any and all aspects of our business conduct, from boardroom strategies and how we treat our employees and suppliers, to sales techniques and accounting practices.


Partnership means that we work together to create new possibilities for the future. We are willing to do what it takes to make the other party whole. We ask questions of you. We understand our company’s capabilities. We contribute substantial knowledge, expertise and resources as needed. We understand you and your market.

It’s a key contributor to our growth and to the growth of our clients. When business opportunities knock on your door, know that the GA2 Medical team is working beside you.

What that means to you – Be part of a tailored business relationship based on mutual trust, openness, and shared risk and reward that yields a competitive advantage. Our partnership will be a fluid, flexible relationship based on honesty and integrity leading to success.

Our costs are based on the approach with which we pledge to you the best possible product, service and support at the best possible price.

We utilise high-quality raw materials and components sourced from our long-term partners – leading international manufacturers and suppliers – to ensure the optimal quality, safety and usability of our products while maintaining a balanced price/performance ratio.

We continuously develop our operations. Efficiency brings savings and thanks to our creative thinking, we can add value to our products and services without incurring additional costs.

Our customer relationships are based on the agreed service level, the success of which we monitor and evaluate on a regular basis. This way, you will receive exactly the agreed level of service.

What this mean to you – We continuously think about ways to increase the value of our products and we always give you the highest quality service at the most affordable price.

We challenge ourselves every day and hold our products to the highest quality standards. We pledge that our quality remains consistently the best throughout the industry, whilst maintaining a level of customer service that is the envy of our competitors.

We make good on our promise of the highest quality of product and service, because as a manufacturing company, we have supply partners too, and we want to go beyond meeting your expectations, as we like to be treated and serviced by our supply partners.

To pledge consistent quality, we regularly gather customer feedback on what we have done right and wrong and what we need to change.

What this means to you – WE DON’T PLAY GAMES!

We are committed to consistency of the highest level of product quality and customer service and support you will rave about. We create a positive experience to our clients each and every time we communicate, right from the start of our relationship.

The quality and origin of our raw materials, our production processes and the safety of our staff, clients and end users are out top priorities. Our operations go beyond simply complying with internationally recognized ISO 13485:2016 quality standard and CE marking. Through these activities, we ensure that we aren’t just ticking boxes, but we are doing the right things, as you demand and expect.

By meeting these standards, not only are we free to move and trade our products locally and internationally, including the European Economic Area, but we have committed to a quality management system that establishes and maintains the effectiveness of our processes, providing medical devices and related services that consistently meet customer and regulatory requirements. Ultimately, this gives you peace of mind that the traceability, design verification, materials validation, supplier controls, risk assessments, production control and delivery activities, for example, are an indispensable and integral part of our business.

What this means to you  Our first-class approach ensures consistently safe and high-quality products and service regardless of location.

The foundation of our existence is listening to you. We canvass your individual needs and rise to the challenge. We understand your needs by asking, listening and be inquisitive. With careful preparation and preliminary work, we find the most suitable solution for you. We are on top of things and we develop results. We use our knowledge and experience to identify and present the right products, services and solutions to meet your needs.

We canvass your individual objectives and needs and use them to bring out new philosophies, initiatives and ideas.

We truly believe that the best solutions are found via collaboration and open communication.

What this means to you – With fresh thinking, idea generation and initiatives, we develop the best possible service and product selection for you and your customers.



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